CELL PHONE & MOBILE REPAIR SHOP SOFTWARE
Knight Reach gives phone and electronics repair shops one browser-based workspace for repair tracking, parts and retail inventory, customer credit, staff workflows, accounting documents and branch visibility. It is designed for the real flow from the front counter to the repair bench and, when the business grows, across multiple locations.
A busy phone repair shop needs more than a list of jobs. Knight Reach keeps the customer, device, fault and repair record together so staff can find the job again when the customer calls, returns to the counter or another team member takes over.
Repair jobs move through clear stages so the team can see what is waiting, what is being worked on, what is ready for collection and what has been completed or cancelled. This gives the counter and repair bench a shared repair workflow instead of relying on memory, paper tickets or scattered messages.
Repair parts and retail products can sit in the same inventory environment as the work that creates demand for them. Staff can receive stock with barcode workflows, search products quickly, record stock movements and see low-stock items before an empty shelf turns into a missed repair or sale.
Smart Intake can recognise package or box barcodes, keep the package quantity linked to the individual selling unit and support optional expiry tracking for businesses that also carry products with best-before dates. Market-price assistance can provide a suggested selling price while leaving the owner in control of the final price.
Knight Reach is browser-based, so authorised users can sign in from supported phones, tablets and computers without installing a traditional desktop application. Staff access remains controlled by role and branch rather than giving every user the same business-wide view.
That makes the same system useful for a technician working away from the main counter, a manager checking another branch or an owner who needs remote visibility into the business. Internet access and the user's assigned permissions still determine what they can see and do.
If the shop lets trusted customers pay later, Knight Reach can keep balances, credit limits, repayments and account history together instead of leaving the record in a notebook or message thread.
Credit activity retains business context so the owner can understand which customer account changed, what was repaid and where the activity happened.
Individual accounts and role-based workspaces help owners keep control without forcing everyone to work from the same login. Staff can use the operational areas relevant to their job, while managers and owners have broader controls.
Roster, leave and availability workflows keep staffing information inside the same environment as the operational work, which becomes increasingly useful when a repair business runs more than one branch.
Receipts and invoices can be photographed or uploaded into the Accounting Document Hub. Auto Read can prepare an editable draft, while the original document remains available for review before submission.
This helps keep accounting paperwork closer to the day-to-day business activity that created it rather than waiting for somebody to reconstruct the month from a drawer of receipts.
Knight Reach is branch-aware. Repairs, stock activity, staff access and other operational records can stay connected to the correct location while authorised owners and managers retain a wider view across the business.
The current standard plan is designed for up to 3 branches and 10 staff users. Larger setups can be discussed directly with Knight Reach.
A repair shop can start with a 20-day free trial and use its own day-to-day workflow to decide whether Knight Reach fits. No card details are required during the trial and there is no automatic charge when it ends.
If the business chooses to continue, the current standard subscription is €40 per business per month after payment is actively authorised at checkout.
COMMON QUESTIONS
Cell phone repair shop management software gives a repair business one place to organise repair jobs, customers, stock, staff and related business records. Knight Reach connects repair tracking with inventory, customer credit, staff workflows, accounting documents and branch context instead of treating each area as a separate system.
Yes. Repair jobs can be recorded and moved through clear operational stages so staff can see what is waiting, in progress, ready for collection, completed or cancelled. Repair records remain searchable so the counter and repair bench can work from the same job history.
Knight Reach is browser-based. Authorised users can access their permitted workspace from supported phones, tablets and computers with an internet connection. Role and branch permissions control what each user can see and change, so remote access does not require giving every technician owner-level access.
Yes. Knight Reach Inventory supports products, stock by branch, barcode-based intake, stock movement history, low-stock visibility and package or box barcodes that can convert into individual selling units. Inventory sits alongside the repair workflow rather than in a separate spreadsheet.
Yes. Knight Reach is branch-aware and is designed to keep repairs, inventory, staff access and business activity attached to the correct location while authorised owners and managers retain a wider multi-location view.
No. The current trial is 20 days and does not require card details. There is no automatic charge when the trial ends. A business only moves onto the current €40 per month standard subscription after choosing to continue and authorising payment at checkout.